Return & Refund Policy

Return and Refund Policy

Return Window

We accept returns within 30 days of delivery. Items must be unused, undamaged, and in their original packaging.

How to Initiate a Return

Contact us at gordon@pulsekickstart.com with your order number and reason for return. We will provide return instructions within 48 hours.

Return Shipping

Customers are responsible for return shipping costs. We recommend using a tracked shipping method. PULSE is not responsible for items lost during return transit.

Refund Processing

Once we receive and inspect your returned item, your refund will be processed within 5–10 business days. Refunds are issued to the original payment method.

Damaged or Defective Items

If you receive a damaged or defective item, contact us within 48 hours of delivery with photos of the damage. We will arrange a replacement or full refund at no additional cost to you.

Exchanges

We do not offer direct exchanges. To get a different size or variant, please return the original item and place a new order.

Non-Returnable Items

Items that have been used, modified, or are not in original packaging cannot be returned.

Questions? Contact us at gordon@pulsekickstart.com.