Refund policy
Returns and Refund Policy
Last updated: August 1, 2026
We want you to be satisfied with your PULSE order. This policy applies in addition to any mandatory consumer rights that cannot be excluded under the law that applies to you.
30-day return window
You may request a return within 30 days after delivery.
To qualify for a standard return, the product must be unused, undamaged, complete with all included parts and accessories, in its original packaging and accompanied by proof of purchase.
To request a return, email support@pulsepokerclub.com with your order number, the item you want to return and the reason for the request.
Do not send a product back without written authorisation. If a physical return is approved, we will provide the applicable return address, recipient details and instructions by email. Approved returns must use tracked shipping. Items sent without authorisation or to an incorrect address might not be received or processed.
Wrong size or change of mind
Please measure your table and review the size guide before ordering.
For a wrong-size or change-of-mind request, contact us within the 30-day window. Because international return shipping for large items can be expensive, we will first discuss a practical and fair solution with you. Depending on the circumstances, this may include a partial refund while you keep the item, replacement parts, or a discounted replacement order. You may accept or decline an alternative offer.
If you choose an approved physical return for a wrong-size or change-of-mind purchase, you are responsible for tracked return shipping unless applicable law requires otherwise. Original optional or expedited shipping charges are not refundable.
Damaged, defective, incorrect or incomplete orders
If an item arrives damaged, defective, incorrect or incomplete, email support@pulsepokerclub.com within 7 days after delivery with:
- your order number;
- a description of the issue;
- photos of the item, packaging and shipping label; and
- any other information reasonably needed to investigate.
After reviewing the issue, we will arrange an appropriate remedy. This may include a replacement item or part, repair, refund or another remedy required by applicable law. If we require the affected item to be returned, PULSE will provide or reimburse reasonable return shipping.
The seven-day notification request helps us investigate carrier and fulfilment issues promptly. It does not remove any non-waivable legal rights concerning faulty or non-conforming goods.
Non-returnable items
Except where mandatory law provides a remedy, we cannot accept:
- products that have been used, altered, damaged after delivery or returned incomplete;
- products missing original packaging or included parts, unless the return concerns a verified defect;
- gift cards or digital products, if offered;
- personalised or custom-made products, unless faulty; or
- items clearly marked as final sale.
Order cancellations
Contact us immediately if you want to cancel an order. If fulfilment has not begun, we will try to cancel it. Once an order has entered fulfilment or shipped, the normal return process applies.
Inspection and refunds
We will notify you after receiving and inspecting an approved return.
If approved, the refund will be sent to the original payment method within 5–10 business days after inspection. Your bank or payment provider may need additional time to post the refund.
Where permitted by law, we may deduct an amount for loss in value caused by handling beyond what is reasonably necessary to inspect the product.
If more than 15 business days have passed since we confirmed a refund, email support@pulsepokerclub.com.
Exchanges
Direct exchanges are not always available. The fastest option may be to return the original item and place a new order after the return is approved. For a damaged, defective, incorrect or incomplete order, contact us before placing a replacement order.
Statutory rights
Nothing in this policy excludes or limits rights that cannot lawfully be excluded, including rights concerning faulty, unsafe, misdescribed or non-conforming products and any applicable cancellation or withdrawal rights.
Contact
Email support@pulsepokerclub.com.