Shipping policy

Shipping Policy

Last updated: August 1, 2026

Where orders ship from

PULSE products are made in limited production runs and ship directly from our production and fulfilment partner in China.

Where we ship

Available destinations and shipping options are shown at checkout. If a destination is not available at checkout, we are not currently able to ship there reliably.

Shipping charges

Shipping charges are calculated at checkout according to the destination, shipment weight and cart value.

A Free Shipping option is available when the merchandise subtotal is USD 300 or more, subject to the conditions displayed at checkout. If both a paid rate and Free Shipping are displayed, select the Free Shipping option before completing payment.

Estimated delivery times

The following estimates are door-to-door and begin when the order is placed:

  • United States: 25–35 business days
  • Canada: 30–40 business days
  • United Kingdom and Europe: 33–43 business days
  • Australia: 24–34 business days
  • Japan and Singapore: 14–26 business days
  • Hong Kong, Taiwan and South Korea: 7–18 business days

These estimates include limited-run handling, consolidation, international transport, customs processing and local delivery. They are estimates rather than firm delivery commitments. Customs inspections, carrier disruption, severe weather, public holidays, remote-area delivery and incorrect address information can cause delays.

If a material delay affects your order, we will provide an update using the contact details supplied at checkout.

Duties and taxes

Import duties and import taxes charged at the border are handled through PULSE's duties-paid shipping arrangement. You should not receive a separate customs bill on delivery.

Any sales, consumption or similar tax that PULSE is legally required to collect will be shown at checkout before payment. Tax treatment can vary according to the destination and applicable law.

Tracking

We will send tracking information after the order leaves the fulfilment facility. Tracking can take 24–48 hours to become active after the shipping confirmation is sent.

Some orders may arrive in more than one shipment. If that happens, separate tracking details will be provided where available.

Address changes and delivery problems

Check your delivery address carefully before submitting your order. Contact support@pulsepokerclub.com as soon as possible if an address needs to be corrected. An address change may not be possible after fulfilment begins.

If tracking shows an unusual delay, loss or delivery problem, contact us with your order number. We will investigate with the carrier and explain the available replacement, redelivery or refund options.

Contact

For shipping questions, email support@pulsepokerclub.com.